Cancellation and Refund Policy 

Public 

We understand that plans can change, and we want to offer you flexibility in managing your event or class experience. Here’s our comprehensive cancellation policy: 

 

Life Surge Ticket Purchase 

1. Cancellation Before Event:
   If you need to cancel your attendance for any reason, we offer a full refund if you notify us at least 14 days prior to the event. Please contact our Customer Experience team at 833-347-8743 or via email at info@lifesurge.com. 

1. Within 14 Days of Event:
   If your cancellation request is within 14 days of the event, you can either: 

• Transfer your ticket to someone else as a substitute. 

• Receive credit for a future event, class, or product. 

1. Satisfaction Guarantee:
   If you attend a Life Surge event and are not completely satisfied, we’ll apply the full value of your purchase to any future event, class, or product. 

1. Ticket Resale Prohibited:
   Tickets for our Life Surge events cannot be resold. Attempting to resell your ticket may lead to the immediate cancellation of your ticket without the right to refund. Tickets cannot be listed on resale platforms. 

 

Impact Class Purchase 

1. Cancellation Before class date: 

If you need to cancel your attendance for any reason, we offer a full refund if you notify us at least 14 days prior to the date of your class. Please contact our Impact Counselor team at 833-867-8743 or via email at info@lifesurge.com. 

1. Cancellation Within 7 Days of Transaction (Federal Regulation):
   You have the right to cancel this transaction within 7 business days from the date of purchase without any penalty or obligation. If you choose to cancel: 

• Any property given and payments made will be returned within 10 business days. 

• You must return any goods delivered to you in good condition or follow our instructions to return the goods at our expense. 

• If the seller does not pick up the goods within 20 days of receiving your cancellation notice, you may retain or dispose of them without further obligation. 

• If goods are not returned as instructed, you remain liable for all obligations under the contract. 

1. How to Cancel:
   To cancel your class reservation or request a refund, please call 833-347-8743 or email info@lifesurge.com.com. 

 

 Fulfillment Purchase 

1. Cancellation Request  

You may cancel this transaction, without any Penalty or Obligation, within SEVEN (7) BUSINESS DAYS from the above date.   

IF canceled 

• Any property traded in and payments made will be returned within 10 business days. 

• You must return any goods delivered to you in good condition or follow our instructions to return the goods at our expense. 

• If the seller does not pick up the goods within 20 days of receiving your cancellation notice, you may retain or dispose of them without further obligation 

1. How to Cancel: 

Mail or deliver a signed and dated copy of this Notice of Cancellation, or any other written notice, or send a telegram to:  SurgeU LLC, 2511 Corporate Way, Palmetto, FL 34221 

MUST BE POSTMARKED/RECEIVED NO LATER THAN MIDNIGHT OF BUSINESS DAY (7) 

 

We are committed to making sure your experience with us is positive and fair, so if you have any questions about our policy, feel free to reach out!